Mail

Today we put in place a new mail processing procedure. The goal is to increase efficiency and accuracy and record mail faster. Presently, the mail is opened by our Cusomter Service Department. This is a very busy area. Employees are often distracted by customer calls and walk-ins. Since the primary function of this department is servicing customer needs, it really doesn't mail sense to locate mail duties there. The new plan is to designate two or three employees solely responsible for checking, sorting and recording mail. Now that the Registered Land scanning project is done we have re-designed one of these scanning rooms to accommodate mail processing. I am sure there will be need for tweaking as the system develops…for this reason I will save further details for a later post.