Friday, August 05, 2005

Recording Counter Renovations

We spent the day moving cashiering terminals around and cleaning up so much accumulated dust and dirt that our efforts at times resembled an archeological dig more than an IT project. We moved all of our cashiering terminals to one side of our "L" shaped recording counter, leaving the other side free for us to check documents. So when you arrive to record, you approach the broad expanse of recording counter where a registry employee will check over your documents, counting pages, checking for title references and signatures. Only after these checks have been made will customers move to one of the terminals where the recording process should be fast and painless. To help you prepare before you get to the recording counter, we've composed a one-page "Rules for Recording" that provides a check list of what you should do before you get to the recording counter. This form will be available at the registry and on our website on Monday. Unfortunately, this move was motivated by the ever increasing slopiness we have seen in customer document preparation. Now we'll just leave those who don't have their documents prepared standing at the check area and call on the next customer. So if your documents are in good shape when you get to the registry, you should get on record even quicker than before.

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