Thursday, October 21, 2010

Check out "new" masslandrecords website

Each day, it seems that somebody else tells me that they've switched to the new site to access registry records online. The new and the old are being run simultaneously and the site defaults to the old and familiar version, but I'm suggesting that you start becoming familiar with the operation of the new version. At some point, we will switch so that the new site is the default setting and you'll have to click through to the old version. Eventually the old version will just go away.

Ironically, the main reason there is a new site is due to customer complaints about the old version. But because of an extended lead time for rolling out the new site - a couple of years, I think - everyone became comfortable with the old site and is now nervous about any forthcoming change. Well the early performance problems of the new site have been fixed and it works quickly and efficiently. It's layout is largely the result of suggestions by users on how to make the old site better.

Tomorrow I'll write some specifics about the capabilities of the new site and provide some helpful hints on its use. In the meantime, please spend a few minutes checking it out.


Jeff Welch said...

Any idea when the "old" Masslandrecords will go offline? In my opinion, the sooner that all ACS registries are running the same offsite portal, the better.

Dick said...

I don't know when the old version will be shut down completely, I don't believe there's any kind of a firm timetable. It's dependent on the receptivity of the new site by the public after its inauspicious initial roll out (due to problems that have since been fixed). The plan, I believe, is to gradually have individual registry websites switch to the new site as the one that appears by default but to leave the old version still available. We'll do it one step at a time.

Dick said...

I have an attorney client who is having a great deal of difficulty printing on the new masslandrecords website. All prerequisites for pop-up blocking disabled, installed and functioning Acrobat Reader, etc. are properly set according to the printing FAQs. I've tried two different browsers - IE and Chrome, and two different Windows operating systems - XP Pro and Windows 7.

Symptoms in a nutshell are:

Printing never advances past the point of waiting for the print dialog box to appear, OR:

Print dialog box appears but selecting "print" causes IE to crash, OR if Chrome is used:

Error message window pops up showing the single word "undefined".

Success (rare) appears to be random. Sometimes printing actually works on the first attempt after starting the browser, but then fails to work on subsequent search/print attempts, exhibiting the above mentioned errors, without restarting the browser.

Both browsers are current revision level, and Windows updates are up to date (10/10/2011).

Has anyone else experienced this kind of behavior?


Dick said...

Thanks for the detailed explanation of the problem you're having. I'm forwarding it to our tech people. They might want to communicate with you directly via email or phone. If you're willing to do that please send your contact info to me at and I'll get them in touch with you.

Anonymous said...

I used to be able to search by document type without having the document number, but I cannot figure out how to do that with the new site. This is very frustrating! Can you help? Thanks.

Dick said...

It's easy - from Search Criteria select Recorded Date Search. That gives you three fields: From date; To date; and Document Type. If you click the Advanced Button, that adds "towns" to the search fields available.

Anonymous said...

Thank you for your response on searching by document type!