SuperComputer

"Look up in the sky... it's a bird, no it's a plane, no... it's Supercomputer. Stronger than a popup blocker...faster than a WiFi connection...able to compute large figures with a single click...It's Supercomputer... Yes, IBM’s Blue Grene/L supercomputer can do 280.6 trillion calculations a second (I wouldn’t want to play Trivial pursuit against this thing). Last June Blue Gene/L was ranked the fastest computer on earth. Every six months super computers are ranked by experts ( I can hear it now…“on your mark… get set… BOOT?) Just how fast is 280.6 trillion calculations a second? Well, think of it this way… if you gave every person in the world a handheld calculator it would take them more that a decade to do 280.6 trillion calculations…now that’s wicked fast. Of course, you don’t use this thing to play Sims or other computer games. No... the National Nuclear Security Administration is using this powerhouse to help ensure that the U.S. nuclear weapons stockpile remains safe and reliable…And…Blue Gene/L doesn’t work alone. It has a partner called “Purple”. Together they can compute half of a quadrillion operations per second…a quadrillion? yes…want to see a quadrillion?… 1,000,000,000,000,000. When Blue Gene/L is not working on the U.S. nuclear arsenal it’s doing work on modeling the human brain. Technology has come so far …I wonder what’s next…maybe a can opener that doesn’t slip off the lid?… Nah.

An Electronic Recording First

The Electronic Recording Pilot Program reached a milestone today when we recorded our first electronically submitted deed. This was a “no consideration” transaction, so we (and the computer system) didn’t have to worry about calculating and collecting the excise tax although in testing, that feature has worked just fine. As we finish our fourth month of “testing” we are about to begin adding more customers and continue to work on state-wide regulations that will, once they are enacted, permit additional customers to submit and registries to record documents electronically. Here are some statistics: Since we started recording electronically on June 29, we have recorded 513 documents, 413 of them were discharges, 81 were mortgages, 16 were assignments and 3 were “other.” This leaves us with an average of 8 documents per day. On average, Mondays are busiest with 12 documents, Thursdays and Fridays have seen an average of 9 each, and Tuesdays and Wednesdays are slowest with an average of 6. Things are changing, however. On Monday, October 3 we recorded 28 documents electronically and on Friday, October 21, we recorded 26 electronically submitted documents.

Mail Procedure Update

Our new mail processing procedures have been in place for about a week now. Formerly, all incoming mail and delivered pieces were opened and checked by our Customer Service Office. The accumulated waiting-to-be-recorded documents were then moved along to the recording counter where they would be recorded in between customers and as time permitted. These days, with our paucity of customers, there was usually plenty of time to record mailed-in documents so there really wasn’t much of a lag between receiving the documents in the mail and getting them recorded. That usually happened within 48 hours, more likely the very next day. Even at our busiest back in 2003 we never fell more than seven or eight days behind in recording mail. But even with a system that we believed was reasonable and efficient given our size and volume, we felt compelled to scrutinize our mail processing procedures after the National Lumber decision which we’ve written about extensively. While our new procedures do not comply absolutely with the dictates of National Lumber – that mailed in documents be recorded immediately upon receipt and before any additional walk-in customers are waited on – we will now have mail recorded much more promptly, usually the same day it is received. Another improvement is that we will now track mailed-in documents that must be returned to sender due to errors or problems with the recording. We will do this by using a database that will allow us to track not only the individual document that is returned, but all documents that are returned. With this information, we will be able to provide more detailed and targeted assistance to customers who choose to send documents by mail. Using this database and the merge-print function of MS Word, we will create an individualized letter to the submitter of a problem document that will explain what was wrong with it and how the problem can be corrected. This tracking system, created in-house, is in the final stages of testing and will be put into use next week.

Zoom Zoom Zoom

Zoom in…
let’s take a microscopic view of a registry project…here goes…

Image Indexing
(this is the project used to create images of the old Grantor books from microfilm)

This project is currently very high on our priority list…here’s a close-up of how we do it...
Step 1: Flipping through the entire index, an alphabetical listing of the names contained within each page is created.
Step 2: The images are stored on our computer server in folders…by letter. Once the “name listing” is complete, an employee is assigned a letter to work on.
Step 3: These images were taken from 35mm film and contain two pages per frame. They must be split and saved as individual electronic images. This is done by “cropping” the image in Paint Shop Pro.
Step 4: Once the image has been divided it usually has to be “cleaned up”. Meaningless stray dots are removed using a feature called “despeckling”.
Step 5: When a letter is completed it must be verified. This is done by comparing the number of “names listed” with the number of “images”…if all are present there will be twice as many images as names (since the images were split).
Step 6 (maybe): If there is a inaccurate number of names to images, the MIS director checks each entry until the problem is discovered and corrected… Zoom out.

Digital Archiving

This past Saturday I attended a class at the Lowell Telecommunications Studio on digital archiving of analog moving images. Analog moving images are things such as video tape and and home movies. Digital moving images are moving images stored in a computer format. The method of transferring home movies was pretty simple: You point the 8 mm projector show the movie on a screen in a darkened room. At the same time, you set up a digital movie camera on a tripod, point it at the screen and record the image from the screen. You can plug the camera directly into a computer and completely bypass any film in the digital camera. The moving digital images take up an enormous amount of space on your computer and while that space is becoming cheaper every day, it is still expensive. There is an inexpensive, imaginative alternative, however, and that's a website called www.archive.org which you should check out very soon. It costs nothing to store your stuff there so long as it's freely available to anyone else. As someone who bought a Sony Betamax back in 1980 and who is in possession of a box of Beta tapes that will soon slide beyond my ability to view them, I'm a big believer in transferring this stuff into a contemporary format and storing it in a way that its accessibility will be guaranteed.

OpenOffice 2.0

A new version of OpenOffice has officially been released. OpenOffice is a free online office application available to anyone with Internet access. Its chief sponsor and contributor is Sun Microsystems. The program offers a full range of office applications including text, spreadsheets, charts and graphical documents. You can find this free software at OpenOffice.org. “Open source” software such as this is beginning to threaten to Microsoft’s popular “Office” software. Many technical experts believe that OpenOffice version 2.0 is a credible competitor to Microsoft’s Office 2003. As expected Microsoft is not taking this lying down. Next year Microsoft Corp will release a new version of Office. Bill Gates and Company promises this will be the most dramatic upgrade since Office 95. Code named Office 12 the update is a radical change in the users interface and in the look Microsoft has offered for years. Microsoft believes Office 12 will set it apart from the open source competitors like OpenOffice 2.0. A couple of weeks ago, Google increased the intrigue by announcing a partnership with Sun Microsystems. These two mega-companies believe the Internet is all about sharing and OpenOffice is a perfect example of this. Stay turned for this battle between giants.

Electronic Recording Instructions

It looks like we will be expanding our electronic recording pilot program to add a few more submitters. Thus far, we’ve averaged about 8 documents a day submitted electronically. The system works just fine although the “look back gap” is still a problem. When a customer walks into the registry to record a document he will typically do a quick name search on one of our public access computers to determine if any new documents that would effect his property have been recorded recently. Finding none, the customer comes to the recording counter. But there’s always a slight chance that in that gap of time between performing that search and getting the document on record (usually no more than five minutes) another document will be recorded that does effect that property. To protect our customers, the registry recording system has a “look back” feature that compares a newly entered name with all the names entered within the preceding hour. So, if the sheriff had just recorded an attachment against your seller right before you reach the recording counter, when your document is entered (but before it’s officially on record) a warning will appear about the other filing. When you’re standing there across the recording counter, we can alert you to this match. But if you’re back at your office having submitted your documents electronically, we can’t duplicate this in-person ability to communicate. For now, customers who chose to submit documents electronically must bear this risk. We have prepared a downloadable set of instructions for customers who are set to begin filing electronically.

Mapping Software and the Registry of Deeds

Back in 1999 we sketched out a plan that would link registry of deeds records, other land related data, and digital maps to create “one stop shopping for land related information.” Well back then, the mapping technology really wasn’t ready for widespread use, so we continued to plod along, adding more of our own records to our website. Since then, mapping technology has made great strides. For example, we’ve previously written about the wonders of the Google Earth program. Today’s New York Times has a great story (“A Journey to a Thousand Maps Begins With an Open Code”) that describes how Google has made its map creation code freely available to anyone that wants to use it. People all over the world are creating customized maps that show everything from ethnic restaurants to USO sightings. As this article says, this is another step in Google’s quest to become the “ubiquitous organizer of the world’s information.” Tomorrow morning we’re going to start experimenting with this functionality. Already we’ve conceived of several ways of utilizing it that will be of great service to a wide variety of registry users.

Shorties

Here are a few short, interesting, technology developments from recent weeks:

Sales of Personal Computers rose more than 17 percent for the third quarter of 2005. Many people are changing to laptops and low priced models. Sounds like the latest trend in the automotive industry…"small and cheap".

This week Nintendo will unveil its plan for free Wireless Internet (WiFi) access at McDonalds for its handheld games…I wonder if Nintendo can do something about McDonald's Apple Pies? They’re much too hot.

And speaking of Apple…

Apple Computer has released a Video iPod… Wait a minute…What's Steve Jobs up to?...I don’t even have the audio one yet.

Did you know that the small Audio iPod is called a "Shuffle"? Well...actually it's small in memory, but not the smallest...the smallest...I mean thinner audio iPod is called the"Nano"...it has more memory than the "Shuffle", but less that the bigger "original"...but... physically it's smaller...boy technology can be complicated.

Splog is the new word that is being used to describle spamming a blog…”Can you use Splog in a sentence please?”... Yes…”By the way... the Middlesex North Registry of Deeds now has a security process that will prevent our blog from receiving Splog”... How’s that?

More on National Lumber

The Registers of Deeds Association is working with the Secretary of State’s office on an appropriate response to the National Lumber v Lombardi case that we’ve written about previously. To review, National Lumber sought to establish a mechanics lien against the Lombardi family back in 2002 when registry recording volumes were at their all time peak. Instead of bringing the necessary and time sensitive document to the registry to be recorded, National Lumber sent it to the registry (not this one) by Fedex. The document joined the flood of other mail that was waiting to be recorded. While the registry received the document within the time limits for establishing the lien, it was not recorded for several weeks which put the time of recording outside the time for establishing the lien. The homeowner argued that the lien was ineffective since it was not recorded on time. The appeals court ruled disagreed, saying that MGL c 36, s 14 established the time of recording as the time the document was “received” by the registry. In this case, the registry employee’s signature on the Fedex receipt set the time of receipt by the registry. According to the Appeals Court, in other words, a document’s priority within the recording system is set by the time the registry receives the document, not be the time the document is actually recorded in the registry’s recording system. While this is probably a correct interpretation of chapter 36 as it now exists, it really throws our entire recording system into chaos. Here’s a hypothetical to illustrate this statement. Let’s say you’re representing the buyer of a house. You do a title exam and find no mortgages or encumbrances. You do the closing at the registry the next morning, do a rundown on the registry’s computer system – still nothing to effect your locus – and go directly to a recording terminal where your deed is indexed and issued an instrument number and a time of recording which, for our example, let’s say is 9:05 A.M. But at 9:03 A.M., a registry employee in our Customer Service office signed for a Fedex package that contained a mortgage on that very premises. We record that mortgage at 9:15 P.M. The way everyone but the Appeals Court views our system, your deed would prevail over that new mortgage, because the deed went on record first. But under the National Lumber case, the mortgage has priority over your deed because it was “received” by the registry prior to your deed being recorded. It seems that the proper way to remedy this situation is to amend chapter 36 to make the “receipt” by the registry synonymous with the act of recording with the essential step being the issuance of an instrument number and official time of recording.

Mail

Today we put in place a new mail processing procedure. The goal is to increase efficiency and accuracy and record mail faster. Presently, the mail is opened by our Cusomter Service Department. This is a very busy area. Employees are often distracted by customer calls and walk-ins. Since the primary function of this department is servicing customer needs, it really doesn't mail sense to locate mail duties there. The new plan is to designate two or three employees solely responsible for checking, sorting and recording mail. Now that the Registered Land scanning project is done we have re-designed one of these scanning rooms to accommodate mail processing. I am sure there will be need for tweaking as the system develops…for this reason I will save further details for a later post.

Lock Monster Hockey

The 2004-05 professional hockey season begins in Lowell tonight when the Lock Monsters take on the Manchester Monarchs at the Tsongas Arena at 7:30 P.M. The Lowell team has twin NHL affiliations: it receives players from the Colorado Avalanche and from the Carolina Hurricanes. The quality of hockey is terrific and the price is quite affordable. A family of four can see a great game complete with full concessions for less than a single Red Sox reserved grandstand ticket. So if you’re interested, check out http://www.lockmonsters.com/ for more information. If you’re disappointed to be reading about hockey and not deed indexing on this rainy Friday afternoon, jump on over to http://www.massdeeds.blogspot.com/ to read the latest commentary on the new deed indexing standards.

Return of the Image Indexers

Next week we will begin our “image indexing” project again. “What’s that?”… you ask.
As you probably are aware our computer holds a searchable name index back to January 1976. If you need to search before that you are stuck using the old grantor/grantee index books. “Image Indexing” solves this problem. First a little history…"fast re-wind 12 years"...registry employees manually entered into the Wang Computer System the entries for the 1976-85 index …one by one by one by one…this was an incredibly time consuming project...We asked ourselves...how do we make the earlier indexes electronicly available to the public without getting into a manmoth project?...We investigated out-sourcing the work, but it was far too expensive. Last September we began a very successful “indexing imaging” project. This project allowed us to provide pages of the old indexes to the public on CD. The project lasted for several months during which we created CD’s for the 1960-1965 and 1966-1975 indexes. The process is simple and far less time consuming than entering individual entries as was done in the days of yore. All of our old index books have been microfilmed for disaster recovery purposes. About four years ago employees scanned this microfilm. We used these scanned images of the existing paper index books to create the CD’s. Usually these images are quite clear and readable, but they contain a lot of extraneous marks (wide margins, portions of facing pages etc). To improve the quality we had people cropping and cleaning the edges of the images. Employees were assigned an individual letter from the index. As it was finished an Adobe PDF file was created. This file contained all of the pages with entries that start with that letter plus a table of contents used to locate the needed page..."fast-wind to today"... The second phase of “image indexing” will begin on Monday starting with the 1941-1950 Grantor index..."fast forward six months"... The long-range plan is to make all indexes back to 1855 available on CD…And of course, these indexes will be made available to the public free.

New Blog for Indexing

The latest version of the Massachusetts Deed Indexing Standards (its 3rd but probably not final draft, at least) is now ready for review and comment. You can download a copy in PDF format from www.lowelldeeds.com or by CLICKING HERE. We'd like to receive as many comments as possible regarding these new standards as well as suggestions for other things that should be added to them. To allow a virtual debate on this topic, I've created a new blog that's called Massachusetts Deed Indexing which you should check out as soon as you've finished reading this. Thus far, I'm the only one who can make actual posts to that blog, but I'm trying to recruit a small team of editors to assist, but that blog, like this one, includes a very useful "comment" feature that can become the foundation for our electronic dialog. The comment feature may be used anonymously (although comments carry more weight when the author is identified). You do have to type in a silly-looking code word before you can comment, but this is just a way to protect against machine generated comments that have nothing to do with this - aka spam. So please check out the new blog and don't be shy about letting us know how you feel.

1-1138

Our final 1138 record books have been converted to digital images and are nearly ready to load onto the computer system. The source of these images is old 35 mm microfilm and as expected some are missing or inferior in quality. Before uploading these images the problems must be fixed. We have already corrected missing books and most instances of missing pages… In the interest of time our scanning company listed some problems simply as “many bad images”. Obviously, this general statement doesn’t help much…We need to ID which pages are the “bad images” so they can be corrected. This morning we began compiling a list of these bad images. This task is laborious and tedious. Each book that has been identified as containing "many bad images" must be reviewed "page by page". When this project is completed all images from
Book 1 (1855) to present will be available on the Internet and the in-house computer system. In addition all 213,000 Registered Land documents have been scanned. Yes… we are working on a way to make our indices available…but that’s another blog.

Helping Massachusetts Military Families

More on the new indexing standards next week, but for now, here's some information on a program that Secretary of State William Galvin and the Salvation Army have developed to provide heating assistance to the families of Massachusetts residents in the military who are stationed overseas. The following is from the Secretary of State's website:
Secretary of the Commonwealth William F. Galvin and Lt. Colonel Fred Van Brunt, State Commander of the Massachusetts Salvation Army, today announced an appeal to assist the families of Massachusetts military personnel on active duty to help them pay for winter heating costs. Citing the old adage that “charity begins at home”, Secretary Galvin said many Massachusetts military families who have been left at home when their family members have been called up to active duty are suffering the income loss because of the call-up to service. The upcoming winter heating costs, while they will be difficult for all, will be a particular hardship for these military families on reduced household income. This drive for funds, which will headquartered at the Registry of Deeds offices throughout the state, will be coordinated by the Salvation Army which has already been providing assistance to needy military families."The Salvation Army has been helping our military families since the First World War and continues to provide aid to families of those who have been deployed both here and overseas,” said Colonel Van Brunt. “This is particularly important for those in the National Guard who often have reduced income as a result of their call-up.”Secretary Galvin said, “Whether these military personnel are serving overseas or in relief operations here in the United States, or whether we agree with the policies that caused these extended services, we need to help these families now.”Tax-deductible contributions may be made to the “Military Family Fund," Salvation Army, PO Box 5197, 147 Berkeley Street, Boston, MA 02116-5197, or dropped off at any Registry of Deeds office.

Indexing Standards Update

The Massachusetts Registers of Deeds Association has just adopted a draft of new Deed Indexing Standards. This new version greatly expands the standards that were adopted in 2000, adding a variety of sections on plans, excise tax calculation, document formatting and a variety of other things. Our objective was to make this a one-stop recording handbook for Massachusetts. The Association made some final changes which have to be incorporated into the draft. This should be done by early next week. Then, we will distribute copies of the new proposed standards to the various bar associations for comment and suggestions. A copy of the draft will be posted on http://www.lowelldeeds.com/ for anyone else who is interested in seeing it. In tomorrow’s blog posting, we will try to discuss some of the most significant items contained in the new versions of the standards.

The Rock

If you’re over fifty years old you’ll remember when the newest thing in technology was HiFi…today the newest thing is WiFi.
WiFi is wireless Internet access. It’s been around for a little while…some people even have it in their home. About a year ago this blog discussed a unique proposal by officials of Philadelphia that would make the entire city a wireless Internet hotspot. After many months of legal and political wrangling it appears this will finally become a reality. Internet service provider, Earthlink will build and maintain this municipal wireless system. “Wireless Philadelphia” is the name of the nonprofit organization established to oversee the project. City officials expect that construction of the network will begin within six months. The total price tag is between $10-$15 million. Earthlink will fund the entire cost and expects to generate funds through a small subscription fee. “Wireless Philadelphia” will receive a portion of the profits to be used to help fund economic development. Not to be out done San Francisco wants the same…and Internet giant Google is stepping up to the plate. Although not a player in Philly, Google, is offering to provide San Francisco blanket wireless Internet coverage… for Free….Free?…yes, FREE to users and taxpayers as well. Many industry observers believe that Google has plans to provide a network of wireless coverage throughout major cities in the US. The long-term effects of wireless are just beginning to be seen. The next generation of wireless Internet called WiMAX will be launched in a few years. WiMAX is much faster than WiFi. WiMax will allow wireless video downloads and mobile phone calls over the Internet…for free. How can Google do it for free? Google intents to use the WiFi connection to target advertising…Example: you’re sitting on Fisherman’s Wharf in San Francisco…looking out at Alcatraz…you decide to use Google’s free wireless connection to search the history of the prison…all of a sudden you get a pop-up Ad from your provider which has ID your computer’s network address…(“For a mere $25.00 see the Rock on Big Al’s Alcatraz Tours”). Now that’s what I call effectively targeting your audience…I suspect that "Big Al" would pay Google a fortune for that Ad. Well, I guess my father was right “nothing is free in this world”.

Google Earth

The indicators were wrong this month – the last day of September turned out to be very busy here at the registry. We recorded 712 documents, a significant increase from the 601 that were recorded on the last day of August. This afternoon, it was difficult to move around the record hall since so many of the tables were being used for closings. So it was a long day, but before the weekend starts, I want to put in a plug for Google Earth, a free GIS program from, you guessed it, Google. Here’s the link that you have to follow to download the program - http://earth.google.com/ - unlike most other Google features, Google Earth requires you to download and install software on your computer. But it’s easy and unobtrusive and, for the standard version, free. Once you’ve installed the program, you are confronted with a picture of the earth on one side of the screen and some data windows on the other. All you do is enter the address you’re interested in – say “360 Gorham Street, Lowell, Massachusetts” for the registry of deeds – and then click the appropriate button and, like some high tech ride at Disney World, you zoom into that particular spot on the earth, viewing the roof of the building from above courtesy of an overhead photograph. It’s a terrific way to do a computerized “route reconnaissance” when you’re about to drive somewhere new, but it’s also a glimpse into the future of registries of deeds. We have been exploring ways of linking our records with the overhead imagery of Mass GIS (which is the provider of overhead pictures to Google for this part of the globe). In the not too distant future, you’ll be able to click on one of our records and have the overhead photo display in a new window. The process will also work the other way. While you’re waiting, try out Google Earth.

Scan & Return

How would you like to walk away from the recording counter with your recorded original document stuffed snuggly in your briefcase? A new program at the registry of deeds in Worcester is allowing that to happen with selected documents. Here’s how it works: the document is recorded in the usual manner with the registry clerk entering all applicable indexing data and then collecting the appropriate fee. Once the financial part of the transaction is entered into the cashiering terminal, the computer system assigns that document a book and page number and notes the time of recording. A receipt and a bar code label which is affixed to the document are also produced. At this registry, we then hand the customer the receipt and we keep the original document, scanning it within a few hours. Once the document is scanned, we shoot microfilm from a paper print of the scanned document image, but we hold onto the original document until the microfilm is developed and we view it frame by frame to confirm that good images have been obtained for all documents. Then, we either return documents to those who have pickup boxes or who have provided us with self-addressed, stamped envelopes or we place the document in our unclaimed “no postage” storage area. Either way, it’s a laborious and time consuming process. Worcester’s experimental program has eliminated much of this work. There, immediately after the document is recorded and while the customer is still standing there at the counter, the registry clerk scans the document at a scanner that’s immediately adjacent to the cashiering terminal. The clerk then opens the newly scanned image in the Search program to ensure it was captured adequately, and prints it for backup purposes. If all is in order, the clerk hands the original document back to the customer. There registry doesn’t have to worry about storing or handling that document ever again. Right now, Worcester is experimenting with this process for documents of only a few pages. Handling a multi document, multi mortgage transaction in this way wouldn’t work very well – there’s be too many pages to scan while the customer stood there. But it’s certainly a start and an idea we are looking into.

The Red Sox Effect

Many of you may have seen the recent medical study reported in the national press that emergency room visits to Boston hospitals dropped during important Red Sox games. I’m starting to think that the same phenomena holds true for registry of deeds activity. My theory is that when the Red Sox reach a critical point in the season, everyone in the real estate business becomes so focused on baseball, that all conveyancing activity ceases. The next couple of days will allow us to test this hypothesis. When the end of the month falls on a Friday like it does this month, we have historically seen the highest level of recording activity of the year. This time, however, the Red Sox are in a tight pennant race and moving into a three game series with the New York Yankees beginning Friday night. If the registry of deeds is empty this Friday, September 30, the only explanation can be that the Red Sox are to blame.

Document Formatting Standards

As we’ve mentioned here before, a new version of the Massachusetts Deed Indexing Standards is in the works. Next week, the Registers of Deeds Association will meet to refine the most recent draft. We expect the new version will go into effect on January 1, 2006, however, the “Document Formatting Standards” section, because it has such far reaching consequences for document preparations, should have a one year grace period. For the first year, therefore, the Document Formatting Standards should be advisory only but will become mandatory on January 1, 2007. Of course, this is just my expectation of what will happen – nothing is definite yet. Here is a preview of the formatting standards that are being proposed – all subject to revision, of course. Documents shall be on white 20-pound paper without watermarks. All document pages and attachments must be on paper that is a minimum size of 8.5 inches by 12 inches or a maximum paper size of 8.5 inches by 14 inches. Printing shall be on one side of page only; no double-sided pages will be accepted. On the first page of a document, the top margin shall be 3 inches; the side and bottom margins shall be 1 inch. On second and subsequent pages of the same document, all margins shall be 1 inch. All documents must be printed or typed in a font size no smaller than 10 point Times New Roman or equivalent. Blanks in an instrument and corrections to an instrument may be made in pen. Signatures shall be in either black or dark blue ink. Names shall be typed, stamped or printed beneath all written signatures.
All documents must display on the first line of print on the first page a single title identifying the recordable event that the instrument represents. Do not use colored markers to highlight text. That’s it. Please send me any comments you may have.

Scanning Update

Detail Courthouse Foyer



Update on the "missing image scanning project". In a week we checked approximately one thousand books. That's about two hundred a day. This is an excellent pace in my opinion. Up to this point the results are a little surprising. Of the one thousand books that have been checked, only three are missing in their entirety. Mostly we are finding small two and three page gaps. Some books have as many as seven or eight of these. The plan is to make copies of the missing images from the books themselves…then scan them. You may recall from an earlier post that our electronic images were taken from microfilm…This has made us a little concerned that the missing “electronic images” may also be missing on the microfilm. Since the possibility does exist (although small) that the film is incomplete we intent to microfilm the paper copies after scanning…we’ll sleep better.

Visitors from Tomsk

Today we had the pleasure of having some judges and law professors from Tomsk, Russia visit the registry of deeds. They’ve spent the week in Massachusetts, visiting various courts and government offices. Since hearing about the registry of deeds can get a bit tedious even for listeners who are fluent in English and have some background in American property law, we highlighted some of the unique features of this place, especially our electronic recording system and our website. While they seemed suitably impressed when we recorded a discharge electronically (the image and data was submitted by a remote user), they seemed astounded at the amount we charge to record documents (a justifiable and boundary-less response to our high recording fees). There were also several questions about the risk of fraudulent documents being recorded and what we can (and can’t) do to prevent it. Everyone also crowded around one of our oldest record books to see a 1640 deed from several Indian tribes. The locus was a 50 mile wide swath of what is now northern Massachusetts and southern New Hampshire, extending from the eastward bend in the Merrimack River in Lowell all the way to the Atlantic Coast at what is now Portsmouth, New Hampshire. Oh, and the purchase price for this sale was “a wagon load of winter coats and the love and affection we have for our English king.” A buyer’s market, I suppose. What made this document particularly interesting was the manner in which the tribal chiefs signed it, not with signatures, but with uniquely individual pictographs – small stick figures, each slightly different in appearance, each representing a different chief. Finally, we used the Google Earth program to demonstrate how we plan to link overhead photographs and maps of the property in our district to the documents recorded here at the registry.

More on National Lumber

Yesterday the Legislative Subcommittee of the Massachusetts Registers of Deeds Association held a meeting in Worcester. We discussed the implications of the National Lumber case at length. While we all disagreed with the decision in the case – it interprets archaic statutes in a way divorced from the reality of the recording business – we are compelled to follow its dictates until the relevant laws can be changed. The Appeals Court, in interpreting sections 14 and 26 of chapter 36 of the Massachusetts General Laws essentially decreed that a document is deemed to be “recorded” when it physically comes into the custody of the registry of deeds. After that, the registry has 24 hours to fully index the document. Until this case, every registry (and every attorney, for that matter) has considered a document to be recorded when the registry enters the document in the index and affixes some recording information (usually date/time of recording and instrument number) to the document. An unwritten rule has evolved that says, if you are concerned about when your document is to be recorded, have a human being bring it to the registry and stand there while it is recorded. Not unreasonably, registries have treated mail as “time non-sensitive” meaning that anyone who mails something to the registry can’t be all that concerned with how quickly the document is recorded. Obviously, the registry has a duty to record documents received by mail within a reasonable amount of time. But what is “reasonable” is a variable concept: mail received on a Wednesday in the middle of the month is recorded much quicker than a document received on the last day of the month when our walk-in business usually doubles. Tony Vigliotti, the Register of Deeds in Worcester, gave some historical context to this situation when he recalled that when he started as register (at a very young age) back in 1978, the registry would record all mail before taking a single customer. That changed because the public wouldn’t stand for it, but if one was to follow the letter of the law and of this decision, that’s exactly how recording should be done. Here in Lowell, our mail arrives at approximately 11:00 a.m. each day. If we were to follow the prescribed steps (without modification) we would have to immediately stop all walk-in customer recording, concentrate all of our efforts on recording that day’s mail, and only begin to record walk-in customers again when the mail was all recorded. Now that would be a big change.

mea culpa

This morning will began a “long, long” overdue project… First some background…Way Back When…we had approximately 2 million document images captured from archived microfilm and placed on CD’s. Later, when money became available these images were loaded from the CD’s onto our computer server…of course, this made the images available for viewing both internally and on the Internet. The images were captured using an “automated” scanning system…fast yes, but…no “human eye” was checking to see if an image was missing. Up until this morning we relied upon our computer users (you) to let us know if an image was missing. When someone mentioned a problem …we fixed it (not very scientific or efficient I must admit). Finally, we took the bull by the horns…This morning we assigned an employee to search from book 2705 forward looking for missing images. The process is not as time consuming as you might think…When we bring up a document entry (the indexing information) a flag appears beside the information if an image is connected to it. Fittingly, we call this an “image flag”…Simply put, the missing images are identified by finding the entries without “image flags”…and what makes this even easier is that a complete book can be brought up in one search. The checker simply scans the entire book’s entries looking for missing “image flags”. A book can be checked in about five minutes. A second employee has been assigned the task of "scanning in" the missing documents. We are starting with book 2705 because these later books are bound in plastic covers and can easily be disassembled, scanned then reassembled. A second phase of this project will be to attack the earlier books. As I began... this is a long overdue project…mea culpa, mea culpa, and mea culpa.

National Lumber v Lombardi

A disturbing and far-reaching decision by the Massachusetts Appeals Court is the lead story in this week’s Massachusetts Lawyers Weekly. “Registry’s late recording won’t bar lien enforcement” reports on National Lumber v Lombardi, a case about the enforceability of a mechanic’s lien. After filing the applicable notice requirements at the registry, the plaintiff filed suit and then sent an attested copy of the complaint to the registry of deeds with the correct filing fee by Federal Express. The document was received by the registry well within the 30 days required by statute to perfect the lien, but the registry did not actually record the document for nearly five weeks, a delay that put the time of recording outside of the statutory period. (This happened in 2002 when historically high recording volumes caused most registries to fall far behind in the recording of mail). The defendants moved to dismiss the mechanic’s lien on the grounds that the required complaint was not timely filed. The Appeals Court disagreed, stating that the registry of deeds had a duty to record documents received by mail correctly and within 24 hours of receipt. The court further stated that the registry’s failure to do this could not be used to harm the party that had mailed the documents. The court’s remedy seemed to be to deem a document to be “recorded” at the moment it is received by the registry of deeds and not the time it is actually entered into the registry’s computer system and assigned an instrument number and an official time of recording. The implications of this decision for registries and title examiners are enormous. As long as the customer gets the document to the registry, it places the duty of recording it in the right place (registered or recorded) within an impossibly short (given our present staffing levels) period of time. The implications for title examiners are even worse: now you have to be concerned not with the time the registry recorded the document but with the time the registry received the document. Good luck figuring that out. This certainly won’t be the end of our discussion of this case, so check back in the future for more analysis.

E Ink?

According to an article in this morning’s Boston Globe a Cambridge based company has invented electronic paper. E Ink Corp calls its invention “RadioPaper”. It is a flexible display that looks and feels like regular paper, but it has the capability of changing its print. The technology behind “RadioPaper” is far above my understanding, but deals with microcapsules that are white when positively charged and black when negatively charged…letters are formed by sending various charges to the microcapsules. E Ink Corp believes that black print on a white background will always be more comfortable to a reader than a computer screen. The developers also believe that a newspaper “printed” using “E Ink” could be updated many times each day. Imagine this…finish reading “The Adventures of Huckleberry Finn”…electronically change the RadioPaper into Patricia Grasso’s “To Charm A Prince”. The possibilities for this changeable paper are endless…train schedules, restaurant menus, supermarket displays etc…and there certainly is no shortage of investors that see the potential. Since its establishment in 1997 E Ink Corp has raised more than $100 million in venture financing. These investors even include several prominent newspapers. It may be time to rephrase Mark Twain’s famous quote… “Don’t pick a fight with a man that buys E Ink buy the gigabyte.

Who Wants To Record Electronically?

In yesterday’s posting, I indicated that there were two big issues that must be resolved in order to proceed with full-scale electronic recording. The first, discussed at length yesterday, was the apparent inability to bridge the “run down gap” that exists between the time a document is sent and the moment it is recorded. The second issue that must be resolved is who exactly will be allowed to submit electronic documents. Thus far, we’ve worked with ACS, the company that provides us with our computer system. Another arm of ACS (called eRX) is in the electronic recording business, so when we began experimenting with electronic recording, it seemed simple and logical to work with ACS. No one intends for ACS to have a monopoly on electronic recording, so our goal is to open up the process to others to become document submitters. Before doing so, however, we must establish minimum criteria for such entities. Before being permitted to submit documents, a company would have to be licensed by the Commonwealth. Things like bonding, criminal record checks for employees, minimum technical standards for encryption and authentication are just a few. As I said yesterday, the system has worked quite well so far, but to expand beyond our pilot program, so large policy questions must first be resolved.

Electronic Recording Update I

We recorded our 300th electronically submitted document earlier this week. Electronic recording is still being done on a test basis, but the system seems to work quite well. There are two big issues that must be addressed before this goes into full-scale use in this registry, at least. The first issue is the process of doing an up to the minute run down electronically from a remote location. With the registry website being continuously updated with new recordings, that addresses a big part of that problem. Unfortunately, being able to do “a big part” of your pre-recording rundown really is inadequate for the ordinary, prudent conveyancer. Our recording system has a “look-back” feature that bridges the gap between when you do your final run down and when the document is actually on record. Anytime that a name we enter in the computer has been entered within the preceding hour, a popup box alerts us that the name was recently entered, giving the book and page number of the document where it was located. When the customer is standing across the recording counter, it is easy for the registry clerk to ask “Do you know about this other document? Do you want me to proceed?” The customer can respond immediately. With electronic recording, however, the customer is at some remote location with no effective means of instantaneous communications. We’re not in a position to decide when to proceed or to reject the transaction, so we’re left with an all or nothing approach. Because the popup box appears most often because of bank or mortgage company names, it’s usually innocuous and we’re instructed to proceed. But every so often, it might be an attachment or a mechanic’s lien and the new documents are pulled back. My conclusion is that until we get some kind of gap insurance here in Massachusetts, electronic recording will serve primarily as a substitute for recording documents by mail. This posting has gotten long enough, so tomorrow we’ll continue with more on electronic recording.

GOOOGGGLE

Do you like Blogs? Well then there’s good news if you are a Blog-aholic like me…The Internet’s “mega-giant”, GOOOGGGLE is launching a new search site to help users find their favorite Blogs. Blogging has achieved incredible popularity in a very short time. If you can believe it, there are more than 17 million in existence today. They cover subjects from “sports to registry of deeds” …and most anything else between. Yet, not all Blogs will be found by Google’s new search engine. Google intents to index only those Blogs that send automatic updates to readers…in other words, Blogs that use an RSS feed or Really Simple Syndication. This makes Google the only search engine offering complete Blog search and feed capability. According to Jason Goldman, Google’s Product Manager, “we look for sites that update pinging services (that’s, that RSS thing) and then crawl in real time so that we can serve up search results that are as fresh as we can”. Google’s Blog search works essentially like it’s regular search. The results are sorted by date with recent posts appearing at the top of the list. The results appear with a title and small summary. There is also an “advanced search” available allowing users to look for specific titles, authors, languages and more. In some cases links to related Blogs are also presented at the top of the search results. Google’s new service can be found at http://www.search.blogger.com/.

They're Baaack

Statistics…boring, dry…please don’t! Not for me…I find them interesting (so call me strange). Statistics can be very revealing…as an example…I’ll bet if you tell me how many mortgages we recorded in a given year I can tell you how much toner we bought…Back in the old days when we recorded 60/70,000 documents a year I was very good at keeping the Middlesex North statistics…but in 2003 we recorded 148,000 documents…keeping statistics became secondary to doing the work (recording documents) that created the statistics… Of course, I did keep the basics (mortgages, deeds and total documents in a year). Still, these aren't enough to give you a complete picture of the registry… but as everyone knows, the real estate world is ever changing and business has leveled off. This "slight" slow down has created an opportunity for us to return to gathering important statistics. A few years back we displayed charts and graphs on Poster Boards in the courthouse hallways…now (as you would expect) the registry's statistics will be posted on the Internet. We'll collect…number of documents recorded on a quarterly and yearly basis…number of mortgages, homesteads, assignments, discharges and deeds recorded in particular period…and their percentage of the total number of documents recorded... if you think of any statistical information you think might be interesting let us know.

Sheriff DiPaola in Louisiana

Middlesex County Sheriff James DiPaola was on local radio station WCAP (980 AM) this morning, speaking live from Louisiana, where he led a relief column of 19 deputies from his department. DiPaola explained how after seeing on TV the devastation and helplessness of hurricane victims, he decided to do what he could to help out. Within the span of six hours, he had his volunteers ready to roll, fully immunized and mounted up in sheriff’s department vehicles that were stuffed with food, water, tents and other supplies that would allow the expedition to be self-sufficient for at least two weeks. While en route, DiPaola contacted authorities in Louisiana who directed him to a particular parish (their equivalent of our county). The Massachusetts convoy arrived on Sunday morning, just as the local residents were emerging from a church service during which they prayed for assistance. Most welcome, it seems, was the Sheriff’s communications van which provided instant telephone and Internet access for this community that had been completely without communications of any type for five days. (DiPaola had endured considerable abuse locally for his acquisition of this vehicle with grant funds several years ago, so this real world demonstration of its usefulness certainly would justify him saying “I told you so” to his critics). Besides communications support, the deputies from Middlesex County are performing a law enforcement mission, teaming up with local sheriffs to do patrolling and security. It really was a fascinating interview, one that was initiated by the radio station and not the Sheriff. DiPaola and his subordinates deserve enormous credit for this undertaking. Clearly, he demonstrated a level of decisive leadership that was (and still is) so painfully lacking at all echelons of government during this crisis. But, since we’ve been writing about disaster preparedness this past week, perhaps the Sheriff’s ability to mobilize these resources so quickly is even more impressive. To be able to organize, outfit and depart on a cross-country expedition with just six hours of lead time evinces a level of training and readiness that is truly impressive.

"You Rang?"

Comedian and American Pop Icon Bob Denver passed away last week. Denver, who is mainly known for his “silly” role as Gilligan will always be Maynard G Krebs to most Baby Boomers and me. “The Dobie Gillis” show aired from 1959-1963 and brought us Maynard… the first beatnik on national TV. In those days Jack Kerouac was the real deal, but Maynard G Krebs was a laugh a minute. As a kid I can remember anxiously waiting for Maynard to appear on screen and without question he stole the show. I thought a short trip down memory lane might be refreshing... so hop in Mr Peabody's "wayback machine".

“Do you remember”…

Maynard G Krebs…the G stood for Walter, his aunt’s name

Zelda loved Dobie and wrinkled her nose at him

Dobie gave a weekly monologue in front of Rodin’s statue “The Thinker”

Maynard collected Aluminum foil and kept it shaped in a ball

Tuesday Weld played the gorgeous Thalia Menninger (Dobie’s true love)

Maynard: “You rang?”

Maynard: “Like, Dob, I’m getting all misty”

Warren Beatty played rich boy Milton Armitage

Maynard loved scary movies…his favorite was “The Monster
That Devoured Cleveland”

Chatsworth Osborne III

Maynard loved to watch the wrecking ball knocking down the Old Endicott Building

Dobie’s mother and father owned a grocery store

Maynard was “hip” he played the bongos and love Jazz

Mumsey

Maynard: “WORK!”

Yup… "WORK!" that’s what I have to get back to…

Second Homes

According to an article in the Boston Business Journal, the sale of second-homes will not be effected by the local real estate market slow down… at least that's the opinion of many local realtors. Unless there is a major down turn in the economy, real estate brokers expect second-home sales to remain strong. Keith Bradley of the Real Estate Company said local resort areas are actually underpriced when compared to other parts of the country. Last quarter Massachusetts saw a 5.2% drip in single family home sales…but prices increased on Cape Cod despite the state’s overall slow down. The median price on the Cape increased by 7.8% reaching $388,000. It’s not just Cape Cod…in Vermont’s resort areas the sale of homes are on pace with last year. Many local real estate agents feel that second homes in resort areas in New England are still very coveted. The profile of the average second homebuyer has changed. The empty nesters are no longer flooding this market…rather it is the “40 something” group doing to majority of the buying. Many analysts believe that some investor/buyers are purchasing a second-home rather than investing in the stock market.

Labor Day

We hope everyone enjoys the long weekend. The registry was busy up until about 12:30 p.m. today and then all the customers disappeared, presumably to get an early start and enjoy the beautiful weather. No one was talking about vacation plans, though, because everyone's thoughts are on the victims of Hurricane Katrina and the unbelievable scenes of devastation and deprivation that appear on TV and in the newspapers. But equal time was given to the sky rocketing prices of gasoline. Only days ago, we were predicting that demands for heating oil this winter might drive gas to $3.00 per gallon. Tonight, however, everyone around here is longing for gas at a mere $3.00 per gallon since the price zoomed from $2.50 to $3.25 in little more than the blink of an eye. This is the kind of economic earthquake that could precipitate some real problems with our economy and the housing market. Sorry to be so gloomy at the start of the holiday weekend, but being old enough to remember quite well the effects of fuel shortages in 1973 and 1978, I'm not optimistic about the next six months.

Katrina and Disaster Preparedness

The scenes of devastation and the resulting chaos from New Orleans and southern Mississippi almost defy belief. Although the odds of such a destructive storm hitting New England are much lower, this is a reminder that we must be prepared for bad things to happen to us as well. We haven’t heard anything about the fate of land records in Louisiana, but there are two stories from registry lore that illustrate the consequences of catastrophic destruction of land records. The first instance was the famous Chicago fire of 1871. All government land records were destroyed, but the Chicago Title Insurance Company prudently loaded all of their records on a boat before the fire consumed their building. By floating the boat down the Chicago River, they saved one copy of all of the city’s real estate ownership records. When we visited the Cook County Registry of Deeds back in 2001 during our quest for a new computer system, I was quite surprised to learn that Chicago Title has its own scanning operation in the basement of the registry and new documents presented for recording must go through the Chicago Title office before they reach the registry of deeds. That arrangement was the price that Cook County paid to get copies of the records that were destroyed by the fire. The other registry horror story was caused by the San Francisco earthquake of 1906 when the building containing the only copy of property ownership records was consumed by fire. In that case, re-establishing ownership of real estate took more than ten years of litigation. While our migration from paper based to electronic records may seem like a less stable way of preserving these records, it is really the opposite. As long as we have electricity and a functioning computer somewhere, we can make multiple copies of all of our document images very quickly and ship copies all over the country and even the world, something that could never happen with 19,000 paper record books. We certainly recognize that electronic storage carries its own risks, but we prefer the flexibility they provide. (Several days ago I inadvertently created some excitement with my blog entry when I mentioned a local service station increase the price of a gallon of gas to $1.69 per gallon – I meant to say $2.69 – but before I could make the correction, I was inundated with calls asking for the whereabouts of the cheap gasoline. Sorry for the confusion).

It's A Small World

Tall & Thin…yup, it’s what everyone wants to be…Well, in London “tall & thin” means big bucks…at least when it comes to real estate property. There is a house in London that measures just 5 feet across… that’s only 60 inches wide… Let me put this in perspective…60 inches is the length of the average bath tub…it’s about the width of your car…and it’s only slightly bigger than the length of Rafael Palmiero’s Pinocchio nose…What would you pay for this (excuse the expression) dollhouse? Need more information? According to the listing information it has a “narrow” kitchen, a “narrow” dinning room, three (you guessed it) “narrow” bedrooms, a shower room (what, no tub?) and five levels (I said it’s tall and thin). OK, so back to the real estate question…What would you pay for a 5 foot wide, five level house located in West London?... How about $933, 868 (that’s what I call a fat price for a thin house). The house is being marketed by London’s Winkworth Real Estate company. They describe the house as “unique” (you think?). “Full disclosure”…some sections of the house are wider (well, not that much… 9 feet wide or two of Palmiero’s Pinocchio noses). I figure they call this section the “Great Room”. Want to make an offer? First, you have to meet the physical requirements…Tall & Thin.

Katrina and Home Prices

Driving to work early this morning, I saw an employee at a gas station changing the numbers for the cost of gasoline on the big sign out by the street. What was $2.63 per gallon yesterday was $1.69 today. Many are predicting that the devastating hurricane (Katrina) that just struck Mississippi and Louisiana will so disrupt oil refineries and off-shore wells in the Gulf of Mexico that the price of gasoline and heating oil will skyrocket. Many have already been predicting $3.00 per gallon for gasoline by the onset of winter, but the effects of Katrina may accelerate this increase. While there’s no direct link between energy and home prices, it’s extremely likely that a rapid spike in energy costs will have an adverse effect on home prices. Even before this storm, there have been many indicators that the housing market is slowing. Saturday’s Globe business section led with the following headline: “Number of unsold homes surges.” Other stories told of a slow down in single-family home sales but a continued strong market for residential condominiums. While a number of factors undoubtedly contribute to strong condominium sales, foremost among them have to be the affordability of condos when compared to homes. And in a slowdown, the high end feels the effects first. As if on cue, I had to interrupt writing this to wait on a customer at the recording counter. He had two sets of documents to record. One was a single Order of Notice to commence foreclosure proceedings, the other was a full fledged foreclosure with a certificate of entry and a foreclosure deed: a preview of coming attractions?

School Days

Last week I taught a course at the Massachusetts Collectors and Treasurers Association conference at UMass Amherst. The subject was the"Collector/Treasurer and the Registry of Deeds”. Even though the class is not required by the MCTA for certification the course was very well attended. The topic that brought the most questions and discussion was E-Recording. The group asked excellent questions that ranged from determining document authenticity to fee collection. By displaying copies of the Middlesex North computer screens I was able to demonstrate the E-Recording process...step by step. As expected the next most popular topic was the Internet. I was both surprised and encouraged when questions were asked about finding specific entries. It indicated to me that the Internet has become an important tool for professionals. It's interesting when I think about the entire program...I spent the most time talking about technology. I'll bet that wouldn't have been true ten years ago.

Cell Phones and the Registry

The dictionary defines “ubiquitous” as “being everywhere at the same time; constantly encountered.” It’s not a word in my everyday vocabulary, but it works perfectly to describe the role of cell phones in our society. While cell phone use at the registry of could hardly be called ubiquitous, customer use of them has become a major distraction for our employees (me especially) while we are trying to do our jobs. Consequently, we have moved to curtail the use of cell phones within the registry. Our rule is not an arbitrary one – in the midst of entering data on a million dollar sale, we are often distracted by having to listen to one side of a telephonic debate on such pressing issues as what type of pizza to bring home for dinner. And distractions lead to errors. So no more cell phones may be used in the vicinity of the recording counter and other areas of the registry where employees are working. Of course, if there’s a reasonable question unearthed in the midst of the recording process, registry personnel may invite the customer to call the office for clarification.

Hotel Keys & ID Theft

Knowing of our interest in all things related to identity theft, a reader forwarded an article that reported on an investigation in California (where state government has taken an extremely aggressive posture towards identity theft) into identity theft at hotels. You know that plastic swipe card you are now given in lieu of a standard room key: well besides the information needed to open the door to your hotel room, it also has in many cases, your name, your home address, your hotel room number, your check in and check out dates and . . . your credit card number and expiration date. That information stays on that plastic room key/card until it is reformatted for the next hotel guest’s use. In the meantime, your information sits there, waiting for someone with a run of the mill magnetic strip reader (many makes and models available at affordable prices on eBay) to siphon your credit card number and head off on a spending spree. The express checkout routine at many hotels urges you to leave your key in the room and merely call the front desk when you depart. That leaves the card available to anyone who gains access to your room after you leave. Even worse, it turns out, is dropping the card in the wooden box at the front desk. From there, an unscrupulous employ can grab a handful of cards and cultivate identity information. The hotels are prohibited from charging you for a card that is not turned in, so this article advises travelers to bring the cards home and snip them up. Then again, you could always stay home.

Equifax

We often get calls from distraught residents of the Southern District of Middlesex County who have blemishes on their credit report courtesy of Equifax. It seems that this giant credit reporting agency has only one address for the registry of deeds for Middlesex County and that's "Lowell Registry of Deeds, PO Box 918, Lowell, MA 01853-0918." Never mind that we stopped using that or any other PO Box eight years ago, Equifax doesn't seem to acknowledge that there's a registry in Cambridge (we hope Register Brune doesn't learn of this). You see, Equifax will take information about liens and encumbrances from Cambridge, but they will only take discharges of those same liens from Lowell. Since neither the lien nor the property are in the Lowell District, it's impossible for us to produce a recorded discharge. Yet Equifax continues to tell consumers who rightly dispute the continued existance of liens to "Call the Registry in Lowell." While there's not much if anything we can do directly for the consumer caught in this trap, we have decided to write to Equifax and request that they start recognizing the distinction between the two registries. I'll put a copy of the letter on our website so that anyone in this predicament will be able to download it and send it along with an explanation. And if Equifax persists in this reckless behavior, we'll have to take more drastic measures.

Bomb Threat Follow-Up

This morning’s Lowell Sun reports that the man who told security guards of the “suspicious men” who allegedly put a package in the mail box outside the courthouse was arrested and charged with disorderly conduct, disruption of court proceedings, threats causing a public inconvenience and falsely reporting a crime. At the time he made the report, the man had a relative upstairs in the criminal courtroom, so he may have been angry with the court system or trying to disrupt that particular proceeding. As I mentioned in Tuesday’s blog entry, 29 years ago a disregarded bomb threat contributed to the serious injury of a courthouse employee when a terrorist bomb exploded on the front steps of this building. That bomb detonated at 6:15 a.m. on June 21, 1976 when the court custodian opened the front door from the inside. During the over night hours leading to the explosion, the “night watchman” within the courthouse received a telephone call warning that the courthouse and other “Suffolk County Courthouses” would be bombed that morning. Since the courthouse was in Middlesex County, not Suffolk County, the watchman ignored the call, assuming it was a prank. If that warning had been taken seriously, the innocent custodian would have avoided the serious injuries he sustained. Back in 1976 on the day after the explosion, two other threats were telephoned in to the courthouse, causing it to be evacuated. They say that history repeats itself – we certainly hope that’s not the case here.

Homestead Kiosk

We rolled out our newest invention today – a Homestead maker. Every day about a dozen individuals come to the registry’s Customer Service office to fill out a Declaration of Homestead. Up until now, we have provided preprinted forms that contain blank spaces for the customer’s name, address, town, and deed book and page reference. The customer fills these out, dates and signs the document. Then, one of our many notaries will acknowledge the signature and the customer moves over to the recording counter and records the document. Our new invention uses a computer with touch screen technology and a laser printer to produce personalized, fully printed Declarations of Homestead. On screen instructions prompt the customer to use a fingertip with the on-screen keyboard to enter the customer’s name, address, book and page reference. The computer automatically inserts the current date and then prints the completed form. The customer signs the form, we notarize it and record it – a clean, fully typed document. We’re still in an experimental mode with this new device, but if it works the way we hope it does, we might start mass producing them as a type of ATM-like kiosk that can be installed in town halls, libraries and other locations where people congregate.

Document Formatting Standards

We’ve been researching document formatting standards on the Internet in anticipation of adopting rules for Massachusetts effective January 1, 2006. Paper size is one area that requires some standardization. The rule will probably allow paper sizes of up to 8.5 inches by 14 inches which would include the great majority of documents now recorded. Some mortgages, however, are 8.5 inches by 22 inches (two pages joined at the top/bottom). When pages like that are recorded, we have to tear them apart. Often, the printed text straddles the fold so when we tear it, the text gets split apart. Another requirement will probably be that the printing be on only one side of the page. Margins are another problem. While it’s understandable that the person drafting a document will try to fit it all on one page, reducing the margins to a fraction of an inch is not the proper way of doing it. Miniscule margins leave us no room to place the bar code label with the recording information on the document, and extremely narrow margins on the sides and bottom might cause the images to be deficient. Many states require 3 inch margins at the top of the document and 1 inch margins on the side and bottom. The 3 inch margin might seem a bit extreme, but a 2 inch margin seems like it might be reasonable. Most states also have a minimum font size, usually 10 point which sounds reasonable. These items - paper size, printing on one side and at least a 10 point font – seem like reasonable standards to impose. We will write more about this in the coming weeks.

Bomb Threat

Early yesterday afternoon, a report was received that a suspicious package had been placed in the mailbox on the front steps of the courthouse. Courthouse security personnel called the Lowell Police who assessed the situation and decided it would be prudent to evacuate the building and call in the bomb squad to investigate further. All of the building’s occupants, especially the registry employees, cleared out of the building in an orderly and rapid fashion. The specialists were coming from a distant location, so we decided to formally close the building for the day and to send employees home at about 3:30 P.M. Members of the bomb squad arrived, suited up in their protective gear and thoroughly investigated the area. Fortunately, it was a false alarm and the all clear sounded at about 5:00 P.M. We were able to open for business as usual this morning at our normal time. A few customers did show up to record late yesterday afternoon, but with all the police cars, fire trucks, ambulances and assorted other vehicles parked around the building plus the yellow crime scene tape conspicuously draped across the sidewalks and Gorham Street, no one seemed too upset that they weren’t able to get inside the building. Many commuters were delayed by the traffic tie ups that occurred due to the closure of Gorham Street, but most seemed more curious than upset by the inconvenience. With the recent terrorist activity in London, security and safety are foremost in most peoples’ minds. And with the history of this building – a domestic terrorist group set off a bomb on the front steps back in 1976 – we are always cognizant of suspicious packages and unattended briefcases.

Is the Real Estate Bubble Hissing?

The great debate on whether the real estate bubble is about to burst or at least spring a significant leak continues to be waged in the media. For every person who says that prices will soon plunge (usually an economist) there’s another person who says the contrary (usually a real estate broker). Still, there some indicators that might help predict which way the market is heading. Several of them, unfortunately, are bits of information that are closely held by real estate brokers such as the number of houses on the market for how long. Another indicator is called Price-to-Rent Ratio which shows how much it would cost each month to own a property compared to the cost of renting it. I read, for example, that in a certain condominium complex in San Diego, California, the monthly mortgage payment for a traditionally financed unit in the complex would be $3700, while the monthly rent for a comparable unit in the same complex would only be $2000. When the cost of owning far exceeds the cost of renting, that’s a good indication that prices are inflated. Two other indicators are available here at the registry of deeds website. One is the sales price of houses. By looking at our Sales Reports (see the link on www.lowelldeeds.com) you can compare the sales prices of properties in this registry district over time. Our reports include all of 2003 and 2004 and 2005 to date. The other indicator is market activity which can be traced by the number of properties sold. While there has been a slight reduction in the number of deeds recorded here in Middlesex North during 2005, the drop has not been a staggering one. Here are the number of deeds recorded from January 1 to July 31 for the past five years: In 2005 – 5022; in 2004 – 5234; in 2003 – 5106; in 2002 – 5040; in 2001 – 4739.

New Recording Rules

Our new recording procedures turn one week old today and our customers are beginning to get used to it, although with real estate being as slow as it is these days, not everyone comes in each week, so there is still a lot of learning going on. Here are the highlights of the new rules: (1) staple together all loose pages of each document; (2) put the documents in the order you want them recorded; (3) write the property address on the first page of all deeds, mortgages and discharges; (4) make sure the property is recorded land, not registered land; (5) if the originals are to be returned to your pickup box, write the box number in the lower left corner; (6) if you have a self-addressed stamped envelope for document return, write “ENV” in the lower left corner of the document; (7) only three sets of documents may be recorded at one time (if you have more than three, you can get right back in line); and (8) No cell phone use at the recording counter. Unfortunately, this is just one more set of registry-unique rules that seem to be a departure from the statewide move towards standardization. But, as we’ve stated before, these rules have been necessitated by the lack of preparation of some customers who routinely present themselves at the recording counter with stacks of loose papers with the expectation that we’ll put them in their proper order and grouping.

Redacting Social Security Numbers

The software I saw demonstrated on Monday (aiIndex) has another very useful application. It can search through scanned document images and located social security numbers. It does this by looking for number combinations and the types of forms most likely to have such numbers. Once it finds a possible social security number, it highlights it so the computer operator can decide whether to redact it (black it out) or not. A registry in another state did a test in which employees looked through a certain number of records to identify all of the instances where social security numbers appeared, then the registry sent the same stack of documents to the designers of aiIndex and let them run their software on it. Well, the computer found 30% more social security numbers than the human beings did when searching the same documents. A very nice feature of this program is that the original page that contains the social security number is saved by the computer in a safe place and the exact location of the "blacked out" part is also stored so that if the change ever has to be undone (if for example, after blacking out entire social security numbers, the law requires only the first five digits to be removed). We haven't yet asked for a cost estimate to obtain this software. I suspect it's pretty high. But if the state legislature demands that we remove social security numbers from our records (there are several bills pending that would require this) we will need a product such as this to make that requirement happen.

To Be or Not To Be (not anymore)

The passing of Peter Jennings this week marks the end of a TV era. The “big three” news anchor are gone (Dan Rather, Tom Brokaw and of course Jennings). The days of a Walter Cronkite clone presenting The Evening News have passed. The careers of the above mentioned faded with the passing of time, but many would argue that big network media was on life support anyways…in fact if Hamlet were alive today he might have asked… “To Channel Surf or To Net Surf that is the question“. A recently released Canadian poll reports that Internet Surfing is overtaking TV watching. According to the survey the amount of time spent on the Web has increase by 46% since 2002. When this survey pool is narrowed to people between the ages of 18-34 the Internet overtakes TV. These younger people spend 14.7 hours on the Internet as opposed 11.7 hours of watching TV(watch out Katie Couric). More than a quarter of the survey respondents say they don’t have a favorite website…this means that Internet users are looking at varied sources to get information, especially when it comes to news. People log into specific sites for Health, Political and Sports news and many have a favorite Weather site…The big survey loser is the newspaper. The 18-34 year old set spends only 2.5 hours per week reading newspapers. This is the group that is changing the face of the information world.

Artificial Intelligence

Yesterday I travelled to the Registry of Deeds in Worcester to see a presentation on a computer program that would automatically index documents. The developer of this program, called AIindex is Mentis Technology, LLC and their website is http://www.aiindex.com/. The program seems to use a super sophisticated OCR (optical character recognition) technology. For those of you not familiar with OCR, we've been using it at the registry for administrative purposes for seven or eight years. (we've never used it in any way with recorded documents). Here's an example of how we might use it: A consultant gives us a report on paper but not in an electronic format. We want to use large portions of the text of that report in a new document. One solution would be to retype the portions you want. With OCR, you scan the original report, creating an electronic image of the document, then the OCR program "rescans" this electronic image, converting images of individual letters to word processing characters. The earliest versions of OCR software, yielded some pretty bizzare results, with "O" coming out as "Q" or "8" so you had to do quite a bit of editting. But OCR software is much more sophisticated now and AIindex seems like its the state of the art. There are many potential uses for this. In other parts of the country, registries are scanning newly recorded documents and allowing the OCR software to do the indexing. For example, the software would scroll through the document image looking for the words "grant to" followed by something formatted like one or more names. Those names would be placed in the grantee fields in the index. All fields would be populated this way. Then a registry employee would simply verify the data that was entered by comparing the names and addresses in the data fields with those in the document. It's supposed to be a much faster process than typing all of the information as we do now. With our need to get names into the index as soon as the document is recorded, I'm not sure this process would replace recording counter data entry in Massachusetts (the document must be scanned and then the software goes to work which all takes time - although not that much time). Still, the software looks like a fascinating tool that gave me a glimpse into the future. It's so good, that we should probably get it and then figure out how to best use it. But that's not all, this software has another very interesting application, but I'll write about that on Thursday.

Before you...

As part of our effort to streamline the recording process, we have moved the start of the recording line. The line now begins at the "checking table" located to the right of the registry’s Recording Counter. Copies of our new “Rules for Recording” have been placed on the wall at the document checking area. We urge you to take one and keep it for future reference. These instructions are pretty much self-explanatory…but if for some reason there is something you do not understand regarding these instructions, go to our Customer Service Office for assistance. Remember... before approaching the recording counter be sure your documents are prepared. It will save time and energy. The new checking table is equip with all that is needed to ready your documents… a stapler, a list of registry boxes, paper clips etc.

Recording Counter Renovations

We spent the day moving cashiering terminals around and cleaning up so much accumulated dust and dirt that our efforts at times resembled an archeological dig more than an IT project. We moved all of our cashiering terminals to one side of our "L" shaped recording counter, leaving the other side free for us to check documents. So when you arrive to record, you approach the broad expanse of recording counter where a registry employee will check over your documents, counting pages, checking for title references and signatures. Only after these checks have been made will customers move to one of the terminals where the recording process should be fast and painless. To help you prepare before you get to the recording counter, we've composed a one-page "Rules for Recording" that provides a check list of what you should do before you get to the recording counter. This form will be available at the registry and on our website on Monday. Unfortunately, this move was motivated by the ever increasing slopiness we have seen in customer document preparation. Now we'll just leave those who don't have their documents prepared standing at the check area and call on the next customer. So if your documents are in good shape when you get to the registry, you should get on record even quicker than before.

MCLE & Homesteads

Yesterday I traveled to Burlington to attend an MCLE seminar, Preserving and Transferring Your Client’s Principal Residence, primarily to hear the discussion about Declarations of Homestead. The distinguished panel of experts consisted of Alexander Bove, David Correira, Robert Ryan, Leslie Sleeper Madge and Robert Gorfinkle. Much of the program involved Medicaid planning and it was fascinating but also a little frightening given its complexity. Unfortunately, but not unexpectedly, the “should you file a new homestead after refinancing” question was left unanswered. In the 2003 Bankruptcy Court decision, In re Heretakis, 293 BR 82, that court held that Massachusetts law would not consider a mortgage to be a deed that would terminate an existing homestead. Unfortunately, no state appellate court has held likewise (although no such court has held the contrary, either). In the meantime, the panel seemed to suggest that practitioners continue to give explanatory but non-specific answers when confronted with this question, and hope that one of several pending homestead-related bills that clarify this situation be enacted soon. There did seem to be agreement that advising a client to record a new homestead after refinancing “to be safe” was problematic since the new homestead would wipe out the earlier homestead regardless of the legal effect of the mortgage. If the homeowner recorded a homestead in 2001, incurred a debt in 2002, refinanced in 2003 and recorded a new homestead in 2004, the 2004 homestead would terminate the one filed in 2001 and the debt from 2002 would then come before the homestead and be outside of its protection. (I had always understood this to be the case but once when I explained it on the Blog I was chastised by a lawyer who maintained that there would be no “interruption of coverage” in this scenario). One last thing: the panel emphasized that anyone filing for bankruptcy absolutely should file a declaration of homestead before filing the bankruptcy petition, no matter when the debts came into existence.

RSS

Technology never ceases to amaze me…just when I thought I had a handle on the World Wide Web (oh yeah, no one uses that term any more)… excuse me the Internet… something new comes along that sends me back to square one (or should I say DOS). This time it's RSS or “Really Simple Syndication” ("Really Simple" who are they kidding...I could use one of those Dummies books right now… “RSS for Dummies”). As I understand it…RSS is a format being used to syndicate news, magazines and blogs. Web publishers distribute headlines, news links and story summaries using RSS. This is big time…major publishers such as the BBC, The New York Times, The Christian Science Monitor and The Wall Street Journal all use RSS. This new ”contain channel”, as it is called, allows the tracking of information updates using something called a “News Aggregator (If I was writing the Dummies book I would define News Aggregator on page one). RSS is also widely used by the Weblog community to share new entries. When a new blog entry is published or a news source is updated it immediately appears on your “newsreader”(just another word for News Aggregator…as defined on page one). There is no need to go hunting newspaper websites for a news story or dealing with “pop up Ads”…RSS sends only the important contains directly to you. The Middlesex North Blog is currently not available in the RSS format… but as you can see…the research has begun to add this feature (and I am already getting a headache). Stay tuned…aspirins please.

"Tough Love" at the Recording Counter

We continue to experience problems with documents presented to us for recording. One problem occurs when a customer presents us with a stack of loose pages. This happens frequently and leaves us in a position of sorting through the stack, trying to discern what's a separate document and what's an attachment to a document. With multiple rider mortgages, this is no easy task. Of course, when an assignment or a homestead, the last in the stack, is counted as the last page of the preceding mortgage, the offender is quick to blame us for the oversight. The other problem is with the order of documents. Last Friday, a young man presented me with a stack of pages. I slid them back to him and asked him to staple the pages of the various documents together. He proceeded to staple the MLC, the 6D certificate and the deed all together in one package, then a first mortgage in another and the second mortgage in a third. I asked if that was really how he wanted things recorded (it would have went on record as a 3-page MLC then two mortgages). He called someone on his cell phone and spent a considerable period of time tying up the recording counter sorting through his documents. When he finally gave them back to me, the first three documents were separate, but the mortgage in the lesser amount was in first place and the mortgage in the greater amount was in second place. And that's exactly how they were recorded. At some point, I suspect, someone will realize the order of the mortgages is wrong and call, asking what can be done. Well they have two choices: Leave things as is or rerecord both mortgages in their proper order, paying the $175 per mortgage recording fee - that'll cost $350 dollars to sort that out. That's what I mean by "tough love." For too long, we've been trying very hard to accommodate people, to help sort out documents and put them in the presumed proper order. But the only result our efforts have yielded is more sloppiness on behalf of more lawyers and their agents. So we've decided to tighten up our procedures to try to force the offenders described above to do the bare minimum that is expected from an attorney in the real estate business. For the vast majority of you who are consummate professionals, this should only improve your experience at the recording counter since you shouldn't get stuck in line behind a customer who's trying get his papers ready at the recording terminal rather than back at the office. If our measures, which we will describe here in the near future, have an adverse impact on you, please let us know.

Patiences

Scanning the Miscellaneous Jurisdictions is turning out to be a more difficult job than expected. In their original form most of these documents are legible, but in some cases once scanned the images become difficult to read. In many cases the solution is easy…simply darken light pages using a copy machine... then scan the copy. Sometimes the document has to be copied several times at various exposures to get a quality copy. If (and fortunately this hasn’t happened yet) we cannot create a good image by scanning a copy, we will re-create the document on a word processor...then scan it. There are only about seven hundred Miscellaneous Jurisdictions. It may seem difficult to believe...but over all, the 160,000 Registered Land documents we just finished scanning were in better condition than the Miscellaneous Jurisdictions…It is obvious that the key with this project is being patient.

A New Look for the Blog

There's a new look to the blog. The content is the same and we will continue posting as usual, but we have changed the appearance to make it easier for our readers to navigate around the site. As always, we welcome your comments and suggestions about the content of the blog, but we would also be happy to hear from you about its appearance.

Old Middlesex South Books

We’re well on our way to having all documents in the registry scanned and available on our website. One of the last groups left to be scanned are our oldest documents, those that were recorded before this registry came into existence in 19855. Prior to that year, any documents related to land in the towns that subsequently became the Middlesex North District (Billerica, Carlisle, Chelmsford, Dracut, Dunstable, Lowell, Tewksbury, Tyngsboro, Westford and Wilmington) were re-copied in new books that were divided by town name and then sequentially numbered. The placement of documents within these books was based on what town the relevant property was part of in 1855, not when the document came into existence. For example, a 1776 deed to a parcel at the corner of Andover and High Street was then in Tewksbury, but by 1855 that area had become part of Lowell, so that deed would be placed in one of the Lowell books. To give you a sense of the relative size and volume of real estate activity within the Middlesex North District towns prior to 1855, here are the number of record books containing documents from 1639 to 1855 for each town: Billerica – 21 books; Carlisle – 13 books; Chelmsford – 19 books; Dracut – 16 books; Dunstable – 12 books; Lowell – 91 books; Tewksbury – 16 books; Tyngsboro – 7 books; Westford – 20 books; and Wilmington – 14 books. There are also 16 books in a category called “Doubtful” which presumably includes documents for property of an indeterminate location. There is also Grantor Index (21) and Grantee Index (17) books. The indexes are consolidated, meaning all of the names are grouped alphabetically, and contain dual book entries. One is the book and page number of the original Middlesex South book; the other is the newer, Middlesex North reference (“Lowell book 2, page 450” for example). We are now analyzing how to best convert these documents to digital form and hope to have them available on our website by January 2006. These documents tend to make fascinating reading, so they’ll be valuable from a historical as well as a title examining perspective.