Tuesday, June 01, 2004

Over the past few months, a number of online registry users have reported difficulty reaching the "search records" portion of our website using the link from the main webpage (the link says "Search Land Records"). When these users click on that link, they move to a blank screen, never reaching the portion of the site that allows you to search our database. When these same users go to www.masslandrecords.com, however, they are able to load the Middlesex North search screen and access our database. Since most people don't experience this problem, I assume it's related to the type of browser that the individual user has on his computer. Still, several people each day report this problem, so it's not a minor issue. I've reported it to our computer company, but it seems that they can barely keep the website operational regardless of the route one takes to reach it, so I'm not optimistic that they'll be of much help with this one. If anyone has any theories on what might be causing this, please let me know.

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